A national telepsychiatry company, ClientCo, engaged Zaazi to lead the launch of their direct-to-consumer telehealth product for therapists (non-prescribers). To do this, ClientCo needed end-to-end help including developing and documenting clinical workflows, EHR software implementation, testing and refining the solution and creating and deploying a training curriculum.
Opportunity
With the unexpected onset of COVID-19, the demand for behavioral health services increased worldwide. To contribute to the burgeoning need for mental health services, ClientCo decided to launch its direct-to-consumer offering sooner than planned. The objective was to build a scalable workflow on the current telehealth EHR that would allow ClientCo to see patients over video conferencing. Functionality to report on clinical outcomes was vital for demonstrating ClientCo’s value to third parties. Zaazi was chosen for its industry knowledge and previous experience launching a clinical version of telehealth.
Results
ClientCo successfully launched the direct-to-consumer model after 4 weeks. Through the reporting functions, ClientCo was able to observe their distribution of telehealth operations nationally, predict future demand and observe aggregate data about patient treatments. Surveys gave feedback about how to improve their offering. As a result of this launch, ClientCo secured more volume of direct-to-consumer telehealth services.
Metrics
- 100+ telehealth providers trained
- 10+ staff members trained
- 1 custom clinical workflow totalling ~200 steps
- 4 curricula developed with 200+ pages of training documentation
- 5+ thirty-minute training videos
- EHR administration of 200+ users
- 5 exportable reports
- 4 custom user roles defined and documented
- 20+ EHR administration workflows developed, documented and trained
- 500+ IT tickets addressed